| 10 | Skill, Business & Professional Development | 76939 | Increasing Repeat & Referral Business | The agents will recognize the importance of creating "Top of Mind Awareness" with previous customers and clients through consistent contact. Implementing what is covered in this class will increase an agent's productivity. |
Kristy Serkedakis
kserkedakis@gmail.com
678-480-4097
1
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| 10 | Skill, Business & Professional Development | 73842 | Sweat the Small Stuff...Delivering Exceptional Service | This class will cover:
The services clients value in the real estate transaction,
Separating good from exceptional service,
The difference between being a transaction focused agent vs. a relationship focused agent,
Creating value in the eyes of the client,
Focusing on the client’s wants, needs and motivations,
Determining the client’s expectations,
Listening skills,
Setting appropriate expectations for the agent’s role,
Establishing best practices,
The importance of follow-through,
How to create a “wow” experience for your clients
An agent’s duties and obligations to the client,
The ethical considerations in working with clients. |
Kristy Serkedakis
kserkedakis@gmail.com
678-480-4097
1
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